The role of the CDAO in your journey to AI/ML

The leadership at Lucid Services Group recently attended SIA’s annual Executive Forum in Las Vegas. These conferences are always incredibly powerful and information on industry trends, emerging technologies, and best practices all flow freely.

A consistent theme across several keynotes and many breakout sessions was AI. Like all the different customer personas that the staffing industry supports, we are all also looking internally at how we can leverage AI and ML for efficiency gains, separation and diversification, and better delivery.

The standout for Lucid, who supports Technology and Digital Transformation leaders, was the role that the CDAO (Chief Data & Analytics Officer) function can, and must, play in the successful adoption of AI/ML.

Lucid currently supports approximately 50 customers across 25 states—we aren’t huge, but we like to think we have a large enough footprint to keep our finger on the pulse of things—and we are absolutely seeing the CDAO function/organization:

  • Becoming better defined in all sizes of accounts

  • Gaining funding and headcount steadily

  • Wielding more power and gaining their “seat at the table”


As you implement the CDAO office on your journey to AI/ML, there are three important points to prioritize:

  • You will only succeed, and see return on investment, with AI if this function is involved early and often on any technical decisions and investments being made.

  • Your AI will only be as good as your data allows it to be—invest heavily in Master Data Management leaders and embed data-minded advocates directly into lines of business where the AI use-case is present

  • Start small, become internal experts, and model and massage your data to scale as your AI becomes more mature

Lucid already has many success stories to tell in our efforts supporting enterprises to grow and staff their Data Organizations. We are excited to play a critical role in the continued evolution in this space. The early work in these groups is typically require higher numbers of resources, but often finds a steady state with lower headcount than the initial efforts: a perfect use-case for flexible staffing/services. Please contact us here if you would like to learn more of our capabilities

SIA is the Staffing Industry Analysts, a world leader in our space. Not only do the offer powerful conferences for leaders of staffing companies, but they also provide powerful sessions for buyers of our services, contingent workforce leaders, and procurement experts.  More information can be found here.  

Looking for more info? We especially loved this webinar from Gartner and encourage you to take a listen! 

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