Support Services
Lucid Services Group has a long history of supporting multi-location, large (5,000+ employees) organizations on their Support Services needs. We’ve helped clients nationwide augment their existing teams with Lucid resources to support workload surges, created teams to handle new technology rollouts and desktop refreshes, and provided oversight of entire support environments. No matter the technology or scale, we have an option that will help your internal clients succeed.
Clients love working with Lucid because
We’re a certified Women’s Business Enterprise, and we make it easy to help you reach your diversity spend goals
Our candidate pool is large, well vetted, and highly qualified
Our placements stick — our average contractor duration is 364 days
We cut the red tape — we make hiring easy with efficient onboarding practices and fast turnaround itme
Where Lucid Can Help
Businesses of all sizes can benefit from a staffing partner in order to successfully support their internal teams. Lucid has extensive experience in in various support services environments. Our recruiters can deliver top talent for even the most challenging positions and know exactly how to vet the right talent. Some of our areas of expertise include:
Tier 1, 2, and 3 help desk resources who can provide, efficient, friendly support.
Build and field deployment teams
IT Support Management (ISTM), including ServiceNow and Cherwell
Mobile device management and provisioning
Network operations and monitoring
Access control and IAM
Corporate print operations
Custom or COTS software support
What our clients have to say:
“Lucid and their team has proven invaluable to us as a partner in our Support Services and Field Technology groups. We can always count on them to rapidly deploy resources for any surges we face, or anytime we need to deploy new technologies. We also view their contract-to-hire model as our preferred form of long-term hiring to ensure that candidates can interact with our end-users with the level of professionalism we demand, while also validating their technical abilities”
- Vice President Business Systems Support and Operations, F500 Client